₹ INRAt SGT Multi Cleaning Equipments, we are committed to delivering your orders safely and on time. This Shipping Policy outlines our delivery timelines, methods, and terms for all orders placed through our website or sales channels.
1. Order Processing
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All confirmed orders are processed within 24 hours of successful payment.
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Orders placed on weekends or public holidays will be processed on the next business day.
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You will receive an email or message confirmation once your order has been processed and shipped.
2. Delivery Timelines
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Within City: Orders are delivered immediately or on the same day, depending on stock availability.
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Other Locations: Delivery typically takes 2–3 business days, depending on your location and courier service.
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Remote or outstation areas may take longer due to local courier limitations or transportation delays.
3. Shipping Charges
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Shipping charges (if applicable) are calculated at checkout based on the delivery location and order weight.
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For certain bulk or high-value orders, special shipping rates may apply.
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Any free-shipping offers will be clearly mentioned during promotions or on specific products.
4. Tracking Your Order
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Once your product is shipped, you will receive an email or message containing the tracking number and courier partner details.
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You can track your order using the provided tracking link until it reaches your destination.
5. Delivery Attempts
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Our delivery partners will make up to two delivery attempts.
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If the customer is unavailable or provides an incorrect address, the order may be returned to our warehouse.
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In such cases, re-shipment may require additional delivery charges.
6. Delays in Delivery
While we aim for timely delivery, delays may occur due to:
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Unforeseen courier or logistic issues.
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Weather conditions, natural calamities, or public holidays.
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Incorrect or incomplete delivery address.
We will keep you informed about any delays or changes in your shipment status.
7. Damaged or Missing Products
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If your package arrives damaged, please take photos and contact us within 24–48 hours of delivery.
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Do not discard the packaging until your issue is resolved.
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If any item is missing, please notify us immediately with your order number for verification.
8. International Shipping
Currently, SGT Multi Cleaning Equipments delivers within India only.
International shipping options may be introduced in the future.
9. Contact Us
For any queries related to shipping or delivery, please contact our customer service team:
📞 Phone: 9916433055