₹ INRAt SGT Multi Cleaning Equipments, we understand that situations may arise where you need to cancel your order. This policy outlines the terms and conditions related to order cancellations, applicable time frames, and refund procedures.
1. Order Cancellation Before Shipment
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Customers can cancel their order any time before the product is shipped for a full refund.
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To request a cancellation, please contact our customer support team immediately with your order number and reason for cancellation.
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Refunds for pre-shipment cancellations will be processed within 1–2 business days to the original payment method.
2. Custom or Special-Order Items
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Custom-built, modified, or specially manufactured equipment cannot be canceled or refunded once the production process has started.
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This is because such products are made specifically based on customer requirements, and costs are incurred during manufacturing or sourcing.
3. Cancellation After Shipment
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Once the product has been dispatched, cancellation may not be possible.
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If you wish to cancel an order after it has shipped, please follow our Return & Refund Policy instead.
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Return shipping costs and handling charges may apply in such cases.
4. Cancellation by SGT Multi Cleaning Equipments
We reserve the right to cancel any order under the following circumstances:
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The product is out of stock or discontinued.
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Payment was not received successfully.
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Incorrect pricing or product information due to technical errors.
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Orders suspected of fraudulent activity.
If we cancel your order, you will be notified immediately, and a full refund will be processed within 1–2 business days.
5. Refund Timeline
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Refunds (where applicable) are initiated within 1–2 business days after cancellation approval.
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Depending on your bank or payment provider, it may take additional days for the amount to reflect in your account.
6. How to Request a Cancellation
To cancel your order, please contact our support team as soon as possible:
📞 Phone: 9916433055
7. Our Commitment
We aim to make the cancellation process quick, fair, and transparent. Our goal is to ensure that every customer has a smooth experience when dealing with SGT Multi Cleaning Equipments.