₹ INRAt SGT Multi Cleaning Equipments, customer satisfaction is our priority. We take every step to ensure that our products reach you in perfect condition. This Refund and Return Policy outlines the conditions under which refunds or replacements are applicable.
1. Refund Eligibility
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Refunds are applicable only if the order is canceled before shipment.
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For customized or special-order products, cancellations or refunds are not permitted, as these items are made to order.
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If an order is shipped, cancellation may not be possible, and customers must follow the standard return procedure.
2. Damaged or Defective Products
If you receive a damaged or defective product:
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Notify us within 24–48 hours of delivery via email or phone.
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Provide clear photos or videos showing the damaged or defective part.
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Once verified, we will replace the damaged part at no extra cost.
3. Return Conditions
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Products must be unused, in their original packaging, and include all manuals, accessories, and invoice copies.
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The product should be returned only after approval from our support team.
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Customers are responsible for return shipping costs unless the product is received damaged or defective.
4. Refund Processing Time
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Once approved, refunds are initiated within 1–2 business days.
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Refunds are processed to the original payment method used during the purchase.
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Depending on your bank or payment provider, it may take additional days for the amount to reflect in your account.
5. Non-Refundable Items
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Custom or specially manufactured products.
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Products damaged due to mishandling, misuse, or improper installation by the customer.
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Products returned without proper authorization.
6. How to Request a Refund or Replacement
To request a refund or replacement, please contact our customer care team with your order number and reason for return.
📞 Phone: 9916433055
7. Our Commitment
We aim to make your experience smooth and satisfactory. Every request is handled with transparency and fairness to ensure our customers remain confident in choosing SGT Multi Cleaning Equipments.